Refund Policy
Last updated: 28 July 2026
This policy applies to paid application analytics engagements with datasecured (audits, analyses, workshops, frameworks, and retainers). It does not cover physical products or software licenses—we do not sell those.
Eligibility
Refunds are considered only for fees paid directly to datasecured under a written statement of work or invoice. Informational prices on this website are not invoices.
Timeframe to request
Refund requests must be sent in writing to hello@datasecured.digital within fourteen (14) days of the event giving rise to the request (for example, cancellation notice or delivery dispute), unless your statement of work sets a different window.
Full refunds
A full refund of prepaid fees is available if you cancel in writing before any kickoff meeting and before we have begun substantive work (data access review, workshop prep, or analysis). Discovery calls used to scope work are complimentary and are not billed, so they are not refundable items.
Partial refunds
If work has started, we may issue a partial refund equal to prepaid fees minus fees for work already performed, documented at the daily or milestone rate in your agreement. Completed milestones are generally non-refundable.
Non-refundable items
- Completed analysis deliverables, workshops already facilitated, and finalized tracking plans or KPI definition sheets.
- Third-party costs we prepaid on your written instruction (for example, approved contractor hours), which are passed through at cost.
- Retainer months already commenced, except where we cancel for our own convenience.
Deposits
Engagements may require a deposit to reserve start dates. Deposits are credited toward the final invoice. Deposits become non-refundable once substantive work begins, subject to the partial-refund calculation above.
Cancellation
You may cancel by email. If you cancel after kickoff, fees for work performed remain due. We may cancel if required access is not provided within a reasonable period; in that case, prepaid unused fees are refunded after deducting work already done.
Rescheduling
Workshops and working sessions may be rescheduled once without fee if you give at least five (5) business days’ notice. Later changes may incur a rescheduling fee of up to 20% of the session fee to cover preparation already completed.
No-shows
If your team misses a scheduled workshop without timely notice, that session is treated as delivered for billing purposes. We will offer one makeup slot subject to availability within thirty days.
Work already started
Once we have accessed your analytics environment, begun event inventory, or prepared workshop materials, refunds are limited to unused portions as described under partial refunds.
Purchased materials
We do not sell standalone digital products or physical materials through this Site. Any templates included in an engagement are licensed for your internal use and are not separately refundable once delivered.
Refund process and timing
Email hello@datasecured.digital with your invoice number, engagement name, and reason. We confirm eligibility within five business days. Approved refunds are returned via the original payment method within ten to fifteen business days after approval, depending on your bank or provider.
Refund method
Refunds are issued to the original payer using the same rail when possible (bank transfer or card). We do not offer store credit in lieu of refunds unless you request it in writing.
Exceptions
If a statement of work expressly overrides this policy, that agreement controls. Mandatory consumer rights under Korean law, where applicable, remain unaffected.
Contact for refund requests
datasecured · 259-9, Bujeon 1(il)-dong, Jin-gu, Busan, Korea · +82-7-337-2681 · hello@datasecured.digital